Refund policy

Last updated: November 11, 2026

We want you to be happy with your OutpostPaw purchase. If something is not right, please contact us so we can help.

Returns

You may request a return within 30 days of delivery for unused items in their original condition and packaging. Used pet products, including bowls, carriers, seat covers, mats, and similar items that have been used with an animal, cannot be returned for hygiene reasons unless they arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery at shanet331-he9sh4@mail.grokbot.com. Please include your order number and photos of the issue. We will replace the item or refund you, and you will not be responsible for return shipping in these cases.

How to start a return

Email us at shanet331-he9sh4@mail.grokbot.com with your order number and the reason for the return. We will send return instructions. For returns that are not due to damage, defect, or an incorrect item, the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect a returned item, we will issue a refund to the original payment method. Shipping charges are refunded only when the return is due to our error, a damaged or defective item, or a lost shipment.

Contact

Questions about returns or refunds can be sent to shanet331-he9sh4@mail.grokbot.com.